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Sales and Exchange Policy If you are not satisfied with your purchase, please call 925-915-0502 for a Return Authorization request within 5 calendar days of the receipt of the product. Product may not be altered in any manner. All products must be packed in the original packaging. Brazilian Hair Only will assess a 25% restocking fee on return. No returns for Custom Special Orders. Sales Tax In addition to the price of your purchases, Brazilian Hair will charge you sales tax based on the sales tax rate in effect at the time your order is billed for the State of California. |
Tax-Exempt Orders
If you place your order on behalf of a tax-exempt organization or individual, please call Brazilian Hair Only Sales Support. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Brazilian Hair Only does not accept federal tax exemption certificates. Shipping Options Standard Shipping: Products shipped via standard service are normally delivered within 10-14 business days after shipment via Federal Express, UPS, DHL. Signature is required for delivery. Occasionally packages are returned as undeliverable.
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When the carrier returns an undeliverable package to Brazilian Hair, please contact us to make arrangements for re-shipment. Order Processing The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Brazilian Hair does not begin payment processing until Brazilian Hair receives all the information that it needs and full payment or a full authorization, in the case of credit card or debit card orders. Brazilian Hair will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays. |
